Please read the below Hazel Quinn warranty policy to get the full details on our Hazel Quinn warranty, return and refund policy.

If you have any question on this policy, please contact our support team.

This warranty and return policy is applied to Hazel Quinn products purchased from February 2022.

Warranty Policy

1. Warranty Period

Hazel Quinn provides 2-year limited warranty for customers who have purchased Hazel Quinn products from Hazel Quinn official online store, Amazon, eBay and other Hazel Quinn official online stores.

This warranty is applied to Hazel Quinn products.

This warranty policy is not applied to the free gifts shipped from Hazel Quinn.

 We provide 2-year limited warranty for the products purchased from Hazel Quinn. Customers can get 1-year extended warranty by registering your Hazel Quinn product(s). Please register your product(s) to get the 1-year extended warranty within 30 days from the date of delivery.

Register Your Hazel Quinn

Important Note: Hazel Quinn only provides 2-year limited warranty. You can return the products to us for replacement or refund within 90 days. Beyond 90 days but within the 2-year limited warranty period, a full refund is not available. You can request a replacement or repair but you will need to pay any necessary fee, including but not limited to shipping costs, service fees, etc.

2. Warranty Forfeiture

The Hazel Quinn warranty is void in the following situations: 1) Hazel Quinn’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in from an authorized online purchase; 2) Repair service, damage due to misuse, abuse, negligence or casualty, or natural disaster or any force majeure, such as lightning, flood, tornado, earthquake, hurricane, war, etc. are not covered by this warranty; 3) Products are purchased from unauthorized resellers, dealers, distributors or other non-official or unauthorized stores or platforms. 4) Trademarks have been removed or tampered with; 5) Damage is resulted from any accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the warranty period; 6) The warranty is void if you disassemble the products without the permission of Hazel Quinn technicians; 7) Products are damaged due to the improper working environment or operation, such as improper working temperature, humility, improper physical or electrical stress or interference, substandard power outlets, static electricity, substandard power adapters, etc. 8) The warranty is for the original buyer only and is NOT transferable. 

And the Hazel Quinn warranty is also void in the following situations (not limited to): 

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Hazel Quinn is NOT responsible for any refund or any replacement if customers' packages indicate delivered successfully. Hazel Quinn is also not responsbile for any compensation if the packages are missing or stolen after delivered successfully.

3. Other Warranty Terms and Limitation of Damages

Hazel Quinn is NOT responsible for any extra warranty or commitment from resellers, agents, distributors or any third parties.

Hazel Quinn will NOT be responsible for any consequential, incidental, exemplary or any special damage, including damage for lost data or profiles. Arising from or relating to this limited warranty, Hazel Quinn’s total cumulative liability will not exceed the amount actually paid for the product(s) by you.

Return and Refund Policy

Hazel Quinn is a customer-centric company and we always put our customers’ satisfactions in No.1 priority. If you are not satisfied with NEW Hazel Quinn products, you can request a full refund or exchange within 30 days from the date of delivery.

Please note that the 30-day money back guarantee is only for new Hazel Quinn products.

Beyond the end of the 30 days, Hazel Quinn is NOT responsible for any refund. Beyond the end of the 30 days and within the limited warranty period, we may provide product exchange service — if the product condition meets our product return or exchange terms (we will illustrate the terms in full details below) and customers would need to pay for the shipping costs under this circumstance. 

We Hazel Quinn tech technicians will provide lifetime tech support service for every Hazel Quinn customer.

Products purchased from other channels except Hazel Quinn official online store are subject to the specific policies of each platform. Hazel Quinn is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Hazel Quinn is not responsible for any duty or any charge.

1.Return Policy

If Hazel Quinn products don’t meet your requirements, you can return the new products for a full refund within 30 days. You are responsible for the shipping costs.

All refurbished products are NOT refundable and are NOT returnable. If there is any product issue, please contact our tech support team for further solutions.

Hazel Quinn is not responsible for any shipping fee if you want to return the products that are in good quality.

Unwanted New Hazel Quinn Products

 

Items

Responsibility of Freight

 

Refund

Exchange

Return to Hazel Quinn

Hazel Quinn to Customer

Within 30 Days

Yes

Yes

Customers

Hazel Quinn

Beyond 30 Days But Within the Warranty Period

No

Yes

Customers

Hazel Quinn

* Hazel Quinn new products mean the products are brand-new and are shipped to you in good condition.

*Hazel Quinn refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.

Customers cannot request a refund or exchange of any free gift shipped from Hazel Quinn.

Return Products for Refund Within 30 Days

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

The products of refund must be packed in the original manufacturer packaging and shipped securely.

The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, CDs, etc.

The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.

Returns may be rejected if items do not meet the above requirements.

Once the returned items are delivered successfully to Hazel Quinn’s warehouse for inspection, and Hazel Quinn staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

Return Defective Products Within the Warranty Period

If your Hazel Quinn products become defective and if the products are within Hazel Quinn’s limited warranty and within the warranty period, you may return the products to Hazel Quinn for repair or replacement.

If the products are defective (not manmade) when you receive it, within 30 days, you can return the products to Hazel Quinn to get a full refund or replacement. Hazel Quinn will be responsible for the shipping fees.

Beyond the 30 days but within the 1-year warranty (for new products only), a full refund is not available.

For replacing or repairing defective products (not manmade) beyond 1 year but within 2-year warranty, you are responsible for the shipping fees back and forth.

If the products are manmade defective, refund or replacement is not available.

Defective New Products (Not Manmade, Confirm by Support)

 

Items

Responsibility of Freight

Refund

Replace

Return to Hazel Quinn

Hazel Quinn to Customer

 

Yes

Yes

Hazel Quinn

Beyond 30 Days But Within the Warranty Period

No

Yes

Hazel Quinn (Within 1 Year)

Customers (Beyond 1 Year)

Hazel Quinn (Within 1 Year)

Customers (Beyond 1 Year)


Manmade Defective Products

 

Items

Responsibility of Freight

 

Refund

Replace

Return to Hazel Quinn

Hazel Quinn to Customer

Within 30 Days

No

Within the Warranty Period

No

How to Return the Products

Step 1. To return the Hazel Quinn products, you need to fill in the RMA (Return Merchandise Authorization) form.

Download the RMA Form

Step 2. Send the RMA form to our tech support team (support@Hazel Quinn.com).

Step 3. Pack & ship the product(s) to the assigned address provided by our support team.

After our support team have inspected the products, and confirmed your RMA, we will arrange the refund or replacement within 3 working days.

Where to Return the Products

If your want to return the products your have purchased, please send them to the following address:

The United States: 2630 Strozier Ave, #F El Monte.
The United Kingdom: 8-9 Rodney Road, Portsmouth, Hampshire.
Germany: Mindkoo Germany GmbH, Büro E04,Elsflether Str. 1, 27751 Delmenhorst, Lower Saxony
Australia: 1-5 Felstead Drive, Truganina Victoria 3029 AU.
Please confirm the final address with our support team before the return.

Shipping in Return Process

For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. Hazel Quinn is NOT reliable for any loss or damage to the returned products during the shipping or transition.

If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.

If the returned products are tested and found to be non-defective or not covered by the Hazel Quinn limited warranty by our technicians, you should be liable for arranging the shipment for the returned products from Hazel Quinn to your location/address.

Hazel Quinn is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:

.Returning products for any reason other than a proven defect on the products confirmed by our Hazel Quinn technician

.Warranty claims on items taken outside the original country of purchase

.Buyer’s accidental returns

.Returning personal items

.Returning defective items in international shipping. (Hazel Quinn is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the defective products are shipped internationally, such as from Canada to US.)

.Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

2. Return Policy for Products from Any Third Party

If you purchased the Hazel Quinn products from third-party stores or vendors, and the products don’t meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.

All of the return and refund policy related to Hazel Quinn products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.

Exchange or Upgrade Policy

Hazel Quinn will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:

The returned products are returned to Hazel Quinn for repair or replacement under the Hazel Quinn limited warranty and within the warranty period.

The returned products are found to be defective and non-repairable with the confirmation of Hazel Quinn technicians.

Products with the same models are out of stock.

If the returned products meet the described requirements, Hazel Quinn will offer, at its sole discretion, a variety of options for substitution or an upgrade products.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective.